Toll Central Application
Toll Central Application is used for system configuration, monitoring of system components and production of standard and analytical reports by authorized personnel. The application was developed in Web technology and takes place on one of the servers at toll center. Users access the application via a specific or a standard Web browser. Available functions depend on the type and user rights of the logged in user. The system administrator, who has the most authorities, has the right to allocate authorities to other users and thus configure the menu for other types of users. The following functions are available in the toll central application:
- Data version. Data version allows defining of tariffs or price lists in advance, with the exact moment from when the tariff is active.
- Tariff configuration. Tariff be defined for each type of contracts in the context of the data version.
- Vehicle classes configuration. Classes can be defined and configured in the central application. It is possible to define up to 12 classes of vehicles in the system.
- Contracts type configuration. Authorized users can define a new type of contract. It is necessary to determine the tariff within the Data versions for the new type of contract.
- Rules for the creation of incidents. It is necessary to define at least one rule for creation of an incident for each type of contract. The system will automatically know under what conditions will incidental transactions on exit toll lane be created. It is necessary to define the amount that will be billed to the cashier in case of incident for each rule. It is also possible to define incidents for the entry lanes.
- Configure payment methods. It is possible to configure specific parameters for every payment method defined in the system, such as: automatically print receipts on the lane, the number of printed receipts at the lane, requirement for manual input by entering the license plate, printing plate numbers on the receipt, time after entry in which the toll is not charged, the period in which the user can return to the same lane and the similar.
- Concessionaire and toll plazas. The names and general information about the concessionaire and toll plazas and their lanes are defined in the toll center application.
- Types of devices. Device types and their operating parameters are configured in the toll center. For example, the product name, product description, etc.
- Messages on the display. Messages that will be displayed in a particular time during the processing of the transaction can be defined in the toll center. Messages can further be changed in the toll lane system.
- Design confirmation. The receipts printed on toll lanes or in other modules of the system can be designed in accordance with the needs of the concessionaire. Tollway offers a variety of predefined templates by authorized personnel of the concessionaire can change and adapt to their needs.
- General parameters. The system allows modifications to a whole set of parameters that the concessionaire can adapt to work the system to their needs. For example, parameters relating to the module archiving data, the location of archive files, archiving periods and similar.
- Toll lane configuration. Entry and exit toll lanes can be defined and configured in the central application. Apart from the lane, the system allows the definition of devices connected to the lanes as well as their parameters. For example, communication port or address to which the device is connected, the speed of communication devices and other parameters depending on the type of device.
- Lane operation options. The conditions in which the toll lane can operate can be defined in the toll central. For example, the lane can be configured so that the cashier can’t operate in case if the automatic classifier is not available to the toll lane application. This way, fraud by turning off individual devices by the operating staff is prevented.
- Asset declaration parameters. Parameters related to the declaration of assets by the cashier can be defined at the center. The amount received by the initial cash register, declaration by entering denomination or total amount and similar.
- POS locations configuration. Parameters for configuration of POS locations are for example a series of benefits that end-users pay in obtaining certain services. For example, to replace the media, return the media, refund and the like. Also, the appearance of receipts issued at the sale can be defined when configuring the POS locations.
- Types of alarm. For each type of alarm can be defined whether this is a serious alarm type "serious error" or just about information.
- User management. The system allows defining the types of users, their rights at all levels and to create new users or deactivate existing. Also, it is possible to establish a hierarchical relationship between the types of users.
- Product sales. Toll center application also allows the sale of products with all media management functionalities, user accounts and users as described on the toll plaza level.
- Product storage. The system allows the functionality of ordering media from the supplier. After the media arrives at toll center, they need to be initialized and distributed to retail outlets. Optionally, the system allows the creation of pre-defined packages with medium to anonymous end users allowing for the sale of the media not only on POS locations, but also at other retail locations for example, petrol stations, kiosks and other shops.
- Incident management. A special toll center application module for management of incidents. All incidents can be searched by various criteria such as the number of media, the number of transactions, toll plaza, toll lanes, cashier, contract type, class of vehicle, license plate number, status and others. With the opening of each line, an authorized user gets all the information needed to solve the incident: video clips or still images recorded on the lanes, review transactions, insight into the history of media, access to account balance and more. The incident is handled in accordance with the rules defined in the configuration modules for incident management.
- Reports. The toll center system provides a set of predefined reports required in the daily work of users in the head office. In addition to the predefined reports system allows users to create their own reports and their integration in the app menu. The system provides the following predefined groups of reports:
Operational reports - standard reports required in daily work
Analytical reports - reports which analyze traffic and revenue system on lanes
Financial reports - reports that provide financial analysis system
Control reports - control transactions, incidents, and other tables in the system
System maintenance reports - reports on the work of equipment in the system
Generic reports - a tool for creating your own reports
The central database of all data collected toll system. These are incoming transactions, outgoing transactions, alarms, information about the user shifts and applications in the system, information about the transactions created at the point of sale, invoicing customers and all other structured and unstructured data related to the toll transactions. The Tollway system uses Oracle server as a system for database management. At the user's request, with certain changes of individual software components, any other system can be used.
The data in the database collected from all stations are processed by the process server. In addition to the data itself, additional procedures which provided fast data processing have been developed in the database. These are mainly the procedures to handle large amounts of rows in database tables, and for which the Oracle development tools are the optimal solution. Data older than a certain date are archived periodically so that they are moved to the archive database files that can be transferred from the server disks to less expensive media designed to store archival data. Archive files can be reused in the system and data in archive files can be easily accessed through the central level application.
Web Portal for end users
System web portal for end users is a special application designed for end-users, through which users can gain insight into their transaction and do payments to their accounts. System web portal supports two groups of functionality:
The public part of the portal - features that give general information and instructions on using the portal as well as general guidance on the work of the toll collection system
Private part of the portal - on one hand, ensures operation of the authorized portal administrator, which allows portal management and its configuration and placement of marketing information on the portal. Private section of the portal provides the following functionality:
- Changing the content of static pages and add new pages with new news and animations
- Editing and adding links to pages
- Adding and updating news and information
- Add and edit instructions for users
- Add and edit animated user guidance
- Create, view, add and repeal questionnaire for visitors’ page
- Review and update customer data for administrative purposes
- Functionalities of the portal intended for end user who may be a private user or company with one or more authorized persons
- Change password
- Updating the user data
- Update data for delivery reports
- Updating users, cell phones and credit cards
- Updating media users
- Supplement your account via voucher, credit card or through offers
- Media ordering
The portal is integrated with the toll collection system and all data recorded in the portal are visible in real time in the tolling system. Likewise, all data changed in the tolling system as well as the transactions created at toll lanes after they are forwarded to the central office in almost real time are visible on the user Web portal.